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Shipping

Shipping Policy

We ship via UPS Ground or USPS Priority Mail-whichever provides the best service to your door. In-stock items will ship within 48 hours from the time your order is placed. Please allow 3 to 10 business days for delivery. We prefer to ship UPS service but to accommodate a P.O. Box number, we can ship USPS Priority Mail for a $10.00 fee. You will be contacted direct for additional payment before toys are shipped out.

Basic Shipping Fees for Big Boy Concessions

 

Purchase Amount Add
$9.99 and under $6.95
$10.00 to $24.99 $9.95
$25.00 - $39.99 $12.95
$40.00 - $54.99 $14.95
$55.00 - $74.99 $16.95
$75.00 or Over $18.95

 

These rates are for Continental U.S. only.

UPS 2nd Day Air

Overnight and 2nd Day Air are available. All ice cream must be shipped overnight.  Call us at 1-866-351-8577 for this service and we will be happy to include it. Charges will appear separately on your bill. Orders placed after 1:00 pm may cause delay of one day.

Weekend Delivery

Not a problem. Need a gift delivered on a Saturday, call us at 1-866-351-8577 and we can set up your purchase for a weekend delivery. The fee is an additional $10.00 which will appear as a separate item on your bill.

Shipping Deadlines

When time is of the essence and you have less than 8 working days for the package to arrive, we strongly suggest 3 Day shipping or 2nd Day Air. For Christmas, we will not be able to guarantee on-time delivery on orders placed after December 15th. We want to ensure all packages arrive in time so please use 3 Day Ground and after the 20th of Dec., 2nd Day Air.

Cancellations

If you have placed an order and would like to cancel it, please, call us immediately at 1-866-351-8577 so we can pull it from the ship-out stack. Unfortunately, we are not able to cancel orders once they have been picked and are out the door. Please refer to our Returns Section for ease of returns.

Sales Tax

If the destination of your package is within the State of Texas, a 8.25% sales tax will be included on your order. If the destination of your package is outside the State of Texas, no sales tax will be charged.

Returns

Big Boy Concessions offers a 30-day money back guarantee on all toys. If you are unhappy with your item, you may return it for a full refund, excluding shipping charges. We do request that the toy is in its original packaging to receive a refund. Please include with the returned item your name, address, and phone number, along with the original receipt.

Defective items may be returned for a full refund within 30 days. Please include a note explaining why the item is defective and include your name, address, and phone number along with the original receipt. If it is a manufacturer's problem, Big Boy Concessions will refund shipping charges if replacement is not requested. Mail defectives to:

Big Boy Concessions c/o Return Dept. 2211 Texas Ave. El Paso, Texas 79901

Please note, you may also return or exchange items at our Big Boy Concessions store (when purchased at BigBoyConcessions.co).